Refund, Return & Cancellation Policy

At AOT, we take pride in delivering high-quality, made-to-order gear. Due to the custom nature of our products, we have a strict but fair policy in place to ensure transparency and protect both parties.

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Refunds

• Refunds will be issued to the original payment method used at checkout.

• Shipping costs are non-refundable on all shipped items.

• If a product has not yet shipped and a refund is approved, shipping may be refunded.

• ALL refunds must be approved before any return is sent back. Unauthorized returns will not be accepted.

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Non-Refundable / Non-Returnable Items

To maintain product integrity and due to hygiene/customization, the following CANNOT be returned or refunded under any circumstances:

• Socks and undergarments

• Helmets (all styles)

• Goggles (due to hygiene and COVID-related health standards)

• Customized gear, including:

  • Any item with a name and/or number added (before or after delivery)

  • Personalized jerseys, hoodies, or t-shirts

• Special order or custom color items (e.g., canopies, flags, tent frames)

• One-off team or individual custom designs

• Items marked “Final Sale” or “No Refunds/Exchanges” at time of purchase

• Gift cards

Once an order is placed for any of the above, it is considered final. No refunds or exchanges will be issued for any reason.

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Returns & Exchanges

• Returns are accepted on eligible, non-customized items that are unworn, unwashed, and with all original tags/packaging.

• Requests must be made within 30 days of delivery.

• Original and return shipping costs are non-refundable.

• Buyer is responsible for return shipping.

• Exchanges are only available for non-customized items, typically for sizing.

• A 20% restocking fee may apply to approved returns not due to factory defects.

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Return & Exchange Fees

• Full kit returns: 20% restocking fee

• Partial returns (individual items): 20% restocking fee on returned item

• Single-item exchanges: No fee — AOT covers remake costs

Because all AOT gear is made to order, these fees help offset materials and labor. We waive fees only for single-item exchanges.

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Factory Defects – Remake Policy

If your item has a factory defect, you may request a remake of the same item within 30 days of delivery.

To qualify:

• Issue must be due to a manufacturing defect (seams, zippers, misprints, material flaws)

• Item must be unused and unwashed

• Provide:

  • Order number (proof of purchase)

  • Clear photos or short video showing the defect

Remakes are only issued for the original item ordered — no substitutions or refunds.

To start a remake request, email: support@aotracing.com

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Order Cancellations

• Cancellations must be requested within 3 business days of order placement.

• After 3 days, cancellations will incur a 20% restocking fee, even if the item has not yet entered production.

• No cancellations are accepted once production has started or gear has been customized.

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Shipping & Turnaround

• Production time is typically 3–4 weeks, but may vary due to seasonality or supplier delays.

• AOT does not guarantee delivery dates unless confirmed in writing prior to order.

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Return / Exchange Process

1. Go to our form:
   Returns & Exchanges Form

2. Rebox item and include:

   • Your original order number

   • A printed copy of the filled-out form

3. Once received, we’ll process and ship your replacement ASAP.

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Return Address

AOT Racing
PMB 628
17503 La Cantera Pkwy, STE 104
San Antonio, Texas 78257

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By placing an order, you agree to all terms and conditions in this Refund, Return & Cancellation Policy.

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